Cardholder certifies one transaction is valid, but posted more than once. All cards issued are in cardholder's possession.
A copy of the letter, email, or fax informing the merchant of cancellation should be uploaded.
Cardholder must attempt to return the merchandise prior to exercising this right. A signed proof of return or credit slip must be uploaded.
Cardholder should contact the merchant and notify the Disputes Department of the outcome.
A copy of the signed sales receipt should be uploaded.
A copy of the dated credit slip and the original sales slip should be uploaded.
A copy of the dated credit slip or notice of credit from the merchant should be uploaded.
Proof of payment by other means must be uploaded. For example: a copy of the cancelled check (front and back), a cash receipt, or a billing statement from another credit card.
A copy of the phone bill showing the cardholder contacted the merchant should be uploaded.
Please describe the nature of the service dispute and the attempts at resolution in the box below. Copies of second opinions from a certified merchant on their invoice or letterhead, repair bills, contracts or other supporting documentation should be uploaded.
If the above categories do not capture the nature of your dispute, please provide a detailed description of your dispute in the box provided. Please attach any documentation that will be helpful to resolve the dispute. If required, a detailed letter can be attached.